• Plan the key activities in the Change Management, Release Management, and Configuration Management processes.

• Plan the exchange of appropriate information relevant to managing the Release and Control processes.

  Initiate actions to ensure that key activities in the Release and Control processes meet the agreed objectives.

• Report on the effectiveness and efficiency of the activities in the Release and Control processes.

• Organize the exchange of appropriate information with other processes, users, and suppliers.
• Maintain the procedures of the Release and Control processes.
• Maintain the baselines of the configurations and status information of Configuration Items.
• Provide advice on the back-out and test plans for changes and releases.
• Coordinate and monitor changes, including preparing and taking part in Change Advisory Board meetings.

Optimizing

• Monitor and optimize the Release and Control processes.
• Propose improvements based on the results of monitoring and/or reviews.
• Plan and conduct Change, Release, and Configuration audits.

Prerequisites

• The ITIL® Foundation certificate.
• Before taking the Practitioner examination, a candidate must have attended accredited training and completed the practical assignments successfully.
• Two years of relevant work experience.

Learning Objectives

At the end of this course, you will be able to:

Identify the characteristics of the ITIL model that will help develop, implement, and manage an Integrated Change and Release Management framework using Configuration Management as a critical component.

Identify the requirements for clearing the Practitioner's Certificate Release and Control exam.

Understand best practices for requesting, assessing, approving, and deploying changes to IT services.

Identify the relationship between the processes that would contribute to an increase in the functionality and quality of IT services.