IT Foundation Course

Course Description

This is an introductory course for anyone interested in learning about IT Service Management and who wish to obtain ITIL Foundations certification.

ITIL is a non-proprietary set of best practices for Information Technology Service Management originally developed in the United Kingdom by the Office of Government Commerce (OGC). Many organizations throughout the world use the ITIL framework to improve the effectiveness, efficiency, and quality of IT services. ITIL defines an integrated set of processes for IT Service Management that center on two key areas: Service Support and Service Delivery. This course provides a comprehensive introduction to the concepts, terms, objectives and benefits of the Information Technology Infrastructure Library (ITIL) best practices framework as described in the ITIL Service Support and Service Delivery books. It also prepares participants for a 40 question multiple-choice examination leading to a Foundation Certificate in IT Service Management. The examination is facilitated by an independent examination body and is scheduled for the last day of the course.

ITIL Foundations certification Exam administered on third day