NGJ Information Systems Institute

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Curriculums

ITIL

ITIL®Foundations


ITIL is the only comprehensive, non-proprietary source of service management best practices that is publicly available. It contains an integrated set of well-documented processes including, among others:

  • Change Management

  • Configuration Management

  • Problem Management

  • Service Desk

  • Service Level Management

  • Security Management

  • Capacity Management

  • Availability Management

  • Financial Management for IT Services

  • Network Services Management

  • Release Management

  • Outsourcing Guidelines

  • Software Management