Dr. Howard S. Gitlow
Professor of Management Science
University of Miami

Dr. Howard S. Gitlow is Executive Director of the University of Miami Institute for the Study of Quality in Manufacturing and Service and a Professor of Management Science, University of Miami. He was a Visiting Professor at the Science University of Tokyo in 1990 where he studied Quality Management with Dr. Noriaki Kano. He received his Ph.D. in Statistics (1974), M.B.A. (1972), and B.S. in Statistics (1969) from New York University. His areas of specialization are the management theories of Quality Science and statistical quality control. Dr. Gitlow is a senior member of the American Society for Quality Control and a member of the American Statistical Association. He has consulted on quality, productivity, and related matters with many organizations, including several Fortune 500 companies. Dr. Gitlow has co-authored several books. These include: Total Quality Management in Action, Prentice-Hall, (1994); Quality Management: Tools and Methods for Improvement, Richard D. Irwin Publishers (1994), second edition; The Deming Guide to Quality and Competitive Position, Prentice-Hall, (1987), 15th printing; Planning for Quality, Productivity, and Competitive Position, Dow Jones-Irwin Publishers (1990); and Stat City: Understanding Statistics Through Realistic Applications, Richard D. Irwin Publishers (1987), second edition. He has published over 40 academic articles in the areas of quality, statistics, management, and marketing. While at the University of Miami, Dr. Gitlow has received awards for Outstanding Teaching, Outstanding Writing, and Outstanding Published Research Articles.