Benfari, R. C. (1999). Understanding and changing your management style. San Francisco: Jossey-Bass.

Blanchard, K. & Bowles, S. (1993). Raving fans: A revolutionary approach to customer service. New York: Morrow.

Bolman, L. G. (1991). Reframing organizations : artistry, choice, and leadership. San Francisco: Jossey-Bass.

Breneman, D. W., & Taylor, A. L. (eds.), (1996). Strategies for promoting excellence in a time of scarce resources. San Francisco: Jossey-Bass.

Bridges, W. (1992). The character of organizations: Using Jungian type in organizational development. Palo Alto, CA: Consulting Psychologists Press.

Bynam, W. C. & Cox, J. (1988). Zapp! The lightning of empowerment. New York: Random House.

Cantor, D. W., Bernay, T., & Stoess, J. (1992). Women in power: The secrets of leadership. New York: Houghton Mifflin.

Clement, L. M. (1992). Effective leadership in student services : voices from the field. San Francisco: Jossey-Bass.

De Pree, M. (1989). Leadership is an art. New York: Dell.

De Pree, M. (1992). Leadership Jazz. New York: Dell.

Frame, J. D. (1999). Project management competence: Building key skills for individuals, teams, and organizations. San Francisco: Jossey-Bass.

Gardner, J. W. (1990). On leadership. New York: Macmillan.

Gitlow, H. S. (1999). Quality management systems : a practical guide. Boca Raton, FL: St. Lucie Press.

Gitlow, H. S. (1987). The Deming guide to quality and competitive position. Englewood Cliffs, N.J.: Prentice-Hall.

Gitlow, H. S. (1994). Total quality management in action. Englewood Cliffs, N.J.: Prentice Hall.

Hesselbein, F., Goldsmith, M., & Beckhard, R. (Eds.). (1997). The organization of the future. San Francisco, CA: Jossey-Bass.

Hesselbein, F., Goldsmith, M., & Somerville, I. (Eds.). (1999). Leading beyond the walls. San Francisco: Jossey-Bass.

Hesselbein, F., Goldsmith, M., & Beckhard, R. (Eds.). (1996). The leader of the future : new visions, strategies, and practices for the next era. San Francisco: Jossey-Bass.

Mohrman, S. A. (1998). Tomorrow's organization : Crafting winning capabilities in a dynamic world. San Francisco: Jossey-Bass.

Peters, T. J. (1982). In search of excellence: Lessons from America's best-run companies. New York: Harper & Row.

Schein, E. H. (1985). Organizational culture and leadership. San Francisco: Jossey-Bass.

Senge, P. M. (1990). The fifth discipline : The art and practice of the learning organization. New York: Doubleday.

Senge, P. M. (1994). The Fifth discipline fieldbook : Strategies and tools for building a learning organization. New York: Doubleday.

Wilkins, A. L. (1989). Developing corporate character : How to successfully change an organization without destroying it. San Francisco: Jossey-Bass.