• Does End User Support (EUS) offer "made to order" training for university departments?
• Where are the EUS training classes held?
• May I cancel my class registration?
• Is there a charge for taking any of the classes offered by EUS?
• Does EUS provide parking permits for employees?
• Is there a waiting list if the EUS classes are full?
• How do I confirm that I am registered for a particular class?
• How can I find the training schedule for future semesters?
• How do I register for a class offered by EUS?
• Will I receive a certificate if I complete an EUS training class?
• Can I email a request to register or can I register online?

Does EUS offer "made to order" training for university departments?

End User Support offers customized made to order training called "End User Training On-the-Go". End User Training On-the-Go takes technology training out of our computer lab and into your environment. With End User Training On-the-Go, Information Technology trainers offer on site training services including customized topics and a fully equipped mobile training lab.

End User Training On-the-Go courses are available for the following applications:

Microsoft Office

• Access
• Excel
• Outlook
• PowerPoint
• Word

Adobe Creative Suite

• Acrobat
• InDesign
• Photoshop

Departments may choose to use prefabricated manuals or to customize manuals by selecting from a list of available topics in the above listed Microsoft applications.? All Adobe training classes will be based on prefabricated manuals.

The costs for instructor time and manual reproduction are the responsibility of the department.? Costs are as follows:

• Instructor fee: $70 per hour
• Materials fee: $40 per class

The following End User Training On-the-Go policies and procedures will be strictly enforced:

• Customers must submit an End User Training On-the-Go request_form or call the End User Support Helpdesk at (305) 284-2944.*
• Training requests must be made at least a month prior to the desired training date.
• An EUS Training Administrator will contact the customer to approve and confirm content, schedule, location and attendees.*
• An Interdepartmental Requisition Form (IDR) for training costs must be submitted prior to the first day of scheduled training.
• Upon arrival, the class trainer will present the customer with an invoice requiring the recipient's signature. In addition, the trainer will present the customer with a copy of the invoice signed by the trainer indicating services have been rendered and payment has been received.

* Submission of a request form does not guarantee a training arrangement. Requested class dates and times are subject to trainer and equipment availability.

Where are the EUS training classes held?

All classes are held in the Ungar Computer Center (room 311) on the Coral Gables campus, unless otherwise stated. Click here for driving directions.

May I cancel my class registration?

You may cancel your registration any time up to two (2)business days before the start of your course without your requisition being processed.

Is there a charge for taking any of the classes offered by EUS?

There is no charge to you or your department for any of our courses (tuition remission procedures are not necessary).

Does EUS provide parking permits for employees?

If you are traveling from the Medical or RSMAS campuses, transit by the Metrorail is the most convenient way to come to our classes.  Board the University shuttle at the bench across the street from the Metrorail station. If you plan to drive, we will provide you with a temporary parking permit. Parking spaces are extremely difficult to find.  Allow extra time to find a spot. In order to obtain a parking permit, you can contact the EUS helpdesk in at (305) 284-2944. Be sure to request a permit for each day you will be attending classes, as the permits we provide are one-day passes only.

Is there a waiting list if the EUS classes are full?

If you are not placed in the course of your choice, you will automatically be placed on a waiting list for that class. Please do not attend the class unless you have been confirmed. Enrollment for microcomputer classes will be year round. All class requests must be received three weeks before the class date. All other requests received will be placed onto a waiting list. The confirmation email generated online registration system does not guarentee registration enrollment to a class.

How do I confirm that I am registered for a particular class?

You are not officially enrolled in a course until you receive confirmation from our office. Please do not attend the class unless you have been confirmed. To double check, call the EUS helpdesk at (305) 284-2944 or email microtrainers@miami.edu.

How can I find the training schedule for future semesters?

At the beginning of each semester, a newsletter with the new schedule is distributed to the university community. The EUS website is also a good place to find our training schedule; however, that listing is only available for the current semester. In addition, the current training schedule is listed on our online registration page at https://eustraining.miami.edu.

How do I register for a class offered by EUS?

All EUS class registrations can be processed online at https://eustraining.miami.edu. If you are experiencing difficulties in registering online, call the EUS helpdesk at (305) 284-2944 to request telephone registration. For good measure, call the EUS helpdesk after submitting an online registration to ensure they have received it.

Will I receive a certificate if I complete an EUS training class?

Yes, upon completion of all sessions of an EUS class. The certificates will be mailed within one week of the end of a class's final session.

Can I email a request to register or can I register online?

Registrations can be processed online at https://eustraining.miami.edu, but if you are experiencing difficulties, you may send an email to microtrainers@miami.edu.