E-mail for Life - Frequently Asked Questions

General

Q: Where do I start?
Q: What is my alias and where is it being forwarded to?

CaneLink

Q: I have a CaneLink account and know my credentials:
Q: I have a CaneLink account but do not know my credentials:
Q: I am a first time user on CaneLink:
Q: I have successfully logged into CaneLink, but my profile does not have a UM alias assigned:

Where do I start?

Email alias access starts with the University of Miami portal CaneLink. In order to set up your email forwarding service you will need to access your CaneLink account at canelink.miami.edu. If you do not recall ever using this portal select First time using CaneID? on the logon page. This will give you a short wizard to setup your account. If you do not remember your CaneID, select the Forgot your CaneID or Password?, this page will give you various options on recovering your CaneID. If you need additional assistance to log into CaneLink, please contact the UM Information Technology Help Desk by dialing 305-284-6565, option #2, Monday through Friday, 8 a.m. - 6 p.m; or send an email message to caneid@miami.edu.

What is my alias and where is it being forwarded to?

Once you successfully log into CaneLink, click on Update E-Mail Address under the Personal Information section on the CaneLink homepage. Here you will see your UM alias. You will also see your Preferred e-mail address, this is/will be the email account where all email sent to your UM alias will be forwarded to.

I have a CaneLink account and know my credentials:

Click here to log into CaneLink. CaneLink is also available as a quick link from the main www.miami.edu website, located at the top right section of the web page.

I have a CaneLink account but do not know my credentials:

Click here to view instructions on the main www.miami.edu website on how to recover your CaneID and/or Password.

I am a first time user on CaneLink:

Click here to access CaneLink. CaneLink is also available as a quick link from the main www.miami.edu website, located at the top right section of the web page. Select the First time using CaneID? link. Follow the instructions on the wizard to setup your account.

I have successfully logged into CaneLink, but my profile does not have a UM alias assigned:

If you successfully logged into CaneLink and an email alias has not been assigned, please email umail@miami.edu and include your name in the subject line, UM will then assign you a @miami.edu email alias.

Please note alias assignment may take between 24 - 48 hours after receipt of request.


Additional CaneID help available here

 

For more information, contact:
Wendy Chun
Director, Online Communication
wchun@miami.edu

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