UM Experience

It’s All About LIFELONG LEARNING

The Audrey R. Finkelstein Experience

Friday, October 31, 2014
8:30 a.m. to 12:00 p.m. – Registration, Student Activities Center
9:30 a.m. to 3:30 p.m. – Program, Student Activities Center

It's all about lifelong learning! Join us for lectures featuring some of the University's renowned faculty as they discuss their area of expertise and research. The program includes three lecture sessions of your choice and the luncheon session. We invite you to join our alumni community and learn from an array of fascinating lecture topics.

The program includes three lecture sessions of your choice and the luncheon session. Check-in begins at 8:30 a.m. at the Student Activities Center (SAC), 1330 Miller Drive, Coral Gables, FL 33146
Valet Parking will be available and a continental breakfast is included.


SESSION I:
9:30 a.m. to 10:30 a.m.
A) The Secret Life of Sharks
Neil Hammerschlag, Ph. D. ’10
Research Assistant Professor
Rosenstiel School of Marine & Atmospheric Science
Renowned for his research on sharks, Neil Hammerschalg, Ph. D. ’10, research assistant professor at the University of Miami Rosenstiel School of Marine & Atmospheric Science, will take you deep into the world of the most feared and least understood creatures of our ocean. Through Dr. Hammerschlag's shark tagging research, learn more about the important role of sharks in the ecosystem and conservation efforts through research, education, and innovation.

B) Pointers for Pursuing - and Delivering - Excellent Customer Service
A. "Parsu" Parasuraman
Professor of Marketing and Holder of The James W. McLamore Chair
School of Business Administration
The quality of service delivered by an organization is crucial for satisfying customers and achieving all-around organizational excellence. However, compared to manufacturing quality or the quality of physical products, quality of service is not well understood. Drawing upon insights from his over 25 years of research on the topic of customer service, A. "Parsu" Parasuraman, Professor of Marketing and Holder of The James W. McLamore Chair in UM's School of Business Administration, will introduce and discuss a framework that defines service quality from the customer's perspective and identifies key organizational shortfalls that lead to poor service quality. This framework, known as GAPS MODEL, is now being used by organizations in many countries to diagnose service quality problems. The presentation will also discuss SERVQUAL, a methodology for evaluating customer service and satisfaction. Building on the various service-quality concepts, and drawing upon recent examples, this lecture will offer insights for improving organizational effectiveness and efficiency while at the same time delivering superior service to customers.
 
SESSION II:
11:00 a.m. to 12:00 p.m.
A) The Silver Mirror, A global Documentary Film on Aging
Ali Habashi
Lecturer, Cinema & Interactive Media
School of Communication
Shot over three years in 12 countries, The Silver Mirror searches for a universal voice that fearlessly and intimately conveys humanity's ancient, collective and fundamental struggle with the fragility of the human condition imposed by the inevetability of aging - while also pondering that for the first time in human history, impending scientific surges in the cellular biology of aging will drastically change how we live our lives. The Silver Mirror features many renowned experts such as the Honorable Donna Shalala, former Secretary of U.S. Health and Human Services, John Beard of the World Health Organization, Nobel Laureate Elizabeth Blackburn of UCSF, Hal Kendig of University of Sydney, Cyntia Kenyon of UCSF, Thomas Kirkwood of Newcastle University, and Leonard Guarente of MIT. Weaving through various cultural contexts, scientific views and personal vignettes, the film frames the critical scientific and ethical issues about the possibility and reasons for extending the human health-span through various genetic and regenerative pathways, and the potential impact on populations, the environment, healthcare, economies and society as a whole - as well as successful aging among diverse ethnographic groups. The Silver Mirror is narrated and hosted by Tony® and Emmy Award®-winning actress Blythe Danner, also featuring one of the last interviews made with Dr. Maya Angelou and an original film score performed by the Brno Philharmonic Orchestra.

B) Robot Fitness
Moataz Eltoukhy
Assistant Professor, Department of Kinesiology and Sport Sciences
School of Education and Human Development
A look into utilizing a Nao robot in an after-school program to get students excited about exercise, health and fitness. The University of Miami's Translational Health in Nutrition and Kinesiology (THINK) program, hopes to spread through South Florida schools.
 
LUNCH:
12:30 p.m. to 2:00 p.m.
Innovation in Architecture
Dr. Rodolphe el-Khoury
Dean, School of Architecture
Join Rodolphe el-Khoury, Dean of the University of Miami School of Architecture, as he discusses the emerging disciplines and innovations in contemporary architecture and urbanism.
 
SESSION III:
2:30 p.m. to 3:30 p.m.
A) Body Tune-up
Colby Leider
Associate Professor and Program Director, Music Engineering Technology
The Frost School of Music
Colby Leider, associate professor and program director at the Music Engineering Technology department of The Frost School of Music Songs will discuss how sounds can help amputees walk better, safer, stronger. Frost School of Music researchers have been able to merge music, engineering, and medicinal disciplines to make sure there's an app for that.

B) Alleviating Health Disparities in South Florida
Rosa Maria Gonzalez-Guarda
Assistant Professor and Robert Wood Johnson Foundation Nurse Faculty Scholar
School of Nursing & Health Studies
Assistant Professor and Co-Director of Training and Community Activities at the School of Nursing and Health Studies Center for Health Disparities Research will review major health disparities affecting the South Florida Community and describe innovative academic-community partnerships to address these.