Mental Health SIG
Sponsored Papers
 

MEDICAL LIBRARY ASSOCIATION
ANNUAL MEETING
MAY 14-19, 2005
SAN ANTONIO, TEXAS

This section contains information about Section Programs that are co-sponsored by the Mental Health Special Interest Group. For other MLA'05 Program information click here.


Tuesday, May 17, 2005
Section Program Session II
2:30–4:00 p.m
Location: Convention Center, Room: River 008B


Challenging Patrons, Challenging Questions: Case Scenarios to Enlighten our Futuro Magnifico

How do we conduct a reference interview with an emotionally distracted
or mentally ill/challenged patron? How do we handle our own emotions with
patrons whose questions we find offensive? Experts from the counseling
field will provide us with insights in handling difficult customers.
Scenarios will be acted out for around 5 minutes. When the scene is frozen
our reaction panel of counselors will suggest coaching tips to reach out in
this difficult situation. See below for a description of the scenarios
that will be
presented.

MODERATOR: Joy Kennedy, MLS, Health Resource Library, Northwest
Community Hospital
PANEL:
Joseph Kobos, PhD, Director, Counseling Service, Univ Texas Health Science Ctr, San Antonio, TX
Richard Reams, PhD, Assistant Director, Counseling Service, Trinity Univ.
Kozue Shibazaki, PhD, Counseling Service, Univ Texas Health Science Ctr.
Ilianai Torres-Roca, MD, Dept. of Psychiatry, Univ Texas Health Science Ctr.
Christopher Wallace, MD, Dept. of Psychiatry, Univ Texas Health Science Ctr.

Scene One : The Mental Patient Visits the Library
(written by Carmen Bou-Crick, MSLS, Pomerance Library, Univ. of Miami Miller School of Medicine)
PATIENT: Dr. Ilianai Torres-Roca, MD, Univ Texas Health Science Ctr, San Antonio, Dept. of Psychiatry
LIBRARIAN: Carmen Bou-Crick, MSLS, Pomerance Library, Univ. Miami Miller School of Medicine

Scene Two: Bigotry or Research? Literature Search to "Cure" Homosexuals
(written by Michael Scott, MLS, Fairview-University Medical Center Library)
DR. JONES: Sheila Snow-Croft, MLS, NN/LM Southeastern/Atlantic Region
LIBRARIAN JANE: Mary Helms, MLS, Univ. Nebraska Medical Center

Scene Three: The Angry Patron
(written by Penny Coppernoll-Blach, MLS, Biomedical Library, Univ. California San Diego)
LIBRARIAN: Penny Coppernoll-Blach, MLS, Biomedical Library, Univ. California San Diego
PATRON: Barbara Slater, MLS, Biomedical Library, Univ. California San Diego

Scene Four: Human Sexuality Information for an Adult with Mental Retardation
(written by Rebecca Abromitis, MLS, Health Sciences Library System, Univ of Pittsburgh)
LIBRARIAN LINDA: Linda Hartman, MLS, Health Sciences Library System, University of Pittsburgh
PATRON: Rebecca Abromitis, MLS, Health Sciences Library System, University of Pittsburgh

Sponsors: Consumer and Patient Health Information Section; Corporate Information Services Section, Mental Health SIG and Lesbian, Gay, Bisexual and Transgendered SIG.

 

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