|
General University Information
The Ombudsperson acts as an independent representative of
the University to listen to student grievances and complaints.
The Ombudsperson listens to the concern, investigates the
facts and attempts to resolve situations in the best possible
way. The Ombudsperson neither makes University policy nor
overrides it. However, because of extensive knowledge of the
University, the Ombudsperson is in a position to interpret
University policy to students and make recommendations to
the central administration when policy changes are needed.
The Ombudsperson expedites the decision-making process within
the University and ensures that the University follows its
own published policies and procedures.
The Ombudsperson and University Troubleshooters Program was
not established to bypass or circumvent those individuals
who have responsibility for departments or classroom instruction.
Nor is the Program designed to eliminate certain structured
grievance and appellate mechanisms already established by
the University. Each academic department and each administrative
unit has established a contact person, known as a University
Troubleshooter, to assist students with academic and administrative
related matters. These University Troubleshooters are faculty
members and administrators who serve as a resource for students
seeking assistance.
When regular channels have not brought resolution to your
problem and after you have spoken to the appropriate University
Troubleshooter, you should contact the Office of the Ombudsperson.
The Ombudsperson seeks to resolve matters informally before
they become matters in a formal grievance-appeal proceeding
and assists students in reestablishing communication with
the person or persons with whom a complaint may have been
filed.
To access the University of Miami Ombudsperson and University
Troubleshooters program, contact the Office of the Vice President
for Student Affairs, Ashe Administration Building Room 244,
or 305-284-4922. For more information, visit www.miami.edu/ombudsperson.
Concerns may be submitted through an online form located on
that website.
|
